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Our customers don’t generally want a security system. What they really want is peace of mind – and that’s what we give them.
The company has built its reputation and loyal customer base by delivering exceptional customer service.
Staff are trained to place customer service at the heart of everything they do and treating customers as individuals and not account numbers is central to this core belief. So whether it’s making sure that all incoming calls are personally answered or taking the extra time to reassure our customers on an out-of-hours call-out, we endeavour to be the very best we can.
Everything the company does is designed to deliver outstanding service to every single one of its many customers.
Established in 1993 by Clive Gawler who remains as MD today, Red Alert was initially set up to provide protection for agricultural, equestrian and listed properties.
The original premise, and one which from the very beginning set the company apart, was a desire to exceed customer expectations by delivering the best possible service.
23 years later the company has helped to secure many thousands of properties including domestic, commercial, industrial, education and healthcare premises.
In 2006, the company launched Red Alert Telecare Ltd, the initial remit was to undertake the installation and customer support for Tunstall telecare systems. Telecare systems manage risk and support independent living through the installation of sensors around the home, which detect possible problems such as smoke, gas, flooding or a person falling over. Nowadays Red Alert Telecare supports and installs the top telecare and telehealth products from a diverse range of manufacturers.
Red Alert Telecare has built a strong reputation within the care sector. Working with partners such as Argenti and Philips, it currently undertakes installation and support for a third of London Boroughs and in 2015 was awarded the total telecare assessment and installation project for the Hampshire County Council.